How to Login and Deposit on CoinTR

Apr 01, 2024

Navigating the CoinTR platform with confidence begins with mastering the login and deposit procedures. This guide provides a detailed walkthrough to ensure a seamless and secure experience when accessing your CoinTR account and initiating deposits.

How to Login Account on CoinTR

How to Log in your CoinTR account

Log in your CoinTR account using Email/Phone Number

1. Go to the CoinTR website.

2. Click on the [Log in] button.

3. Choose between [Email], [Phone] or [Scan code to log in]

4. Fill in your Email or Phone number based on your registered account and your password.
Then click on the [Log in] button.

After logging in successfully, you can interact on CoinTR with your CoinTR account.

Log in your CoinTR account using the QR Code

1. Firstly, you must ensure to log in already in the CoinTR Application.

2. On the Log in page at the CoinTR website, click on the [Scan code to log in] option.

The website will generate a QR code as illustrated in the figure below.

3. In the CoinTR application main page, click on the [Scan] icon in the upper right corner.

When the Scan screen is visible, scan the given QR code.

4. In the Login Confirm section, check the information then click on the [Confirm] button.

The output is that your account is set on the CoinTR website.

How to Log in into the CoinTR app

You can log in to the CoinTR app similarly to the CoinTR website.

1. Go to the CoinTR application.

2. Click on the icon in the upper left corner.

Then click on the [Login/Register] button.

3. Choose between [Email] or [Phone] register option. Fill in your email or phone number and your password.

Then click on the [Log In] button.

Now you can use the CoinTR application with your CoinTR account.

Reset CoinTR Password

The password recovery processes on both website and application versions are identical.

Notice: After confirming the alternative password, all withdrawals in your account will be temporarily postponed for the next 24 hours.

1. Click on the [Forget Password?] button on the Log in page.

2. Choose between [Email] or [Phone] to input your email or phone number for the Security Verification Code.

3. Click on [Send Code] to receive the code through your email address or phone SMS.
Type in the received code and click [Confirm].

4. Type in your new desired password which suits all security requirements.
Then click on the [Confirm] button.

In the upcoming turns, you can re-login into CoinTR using the new password.

Frequently Asked Questions (FAQ)

How to Change Account Email

If you want to update the email linked to your CoinTR account, please adhere to the step-by-step guide below.

1. Upon logging in to your CoinTR account, navigate to the [Personal Center] and click on [Account Center] located in the upper right corner of the page.

2. Click on [Reset] on the right of Email on the Account Center page.

Click on [Confirm].

3. Fill the required information.

Fill in the new email address.
Click on [Send Code] to receive and input an Email Verification Code from your new email address and former email address.
Enter the Google Authenticator Code, remember to bind Google Authenticator first.

4. Click on [Confirm] to finish changing your email address.

How to Bind Google 2FA

To enhance account security, CoinTR introduces the CoinTR Authenticator for generating 2-step verification codes required to verify requests or make transactions.

1. After logging into your CoinTR account, navigate to [Personal Center] and choose [Account Center] located in the upper right corner of the page.

2. Click the [Bind] button next to the Google Authentication tab.

3. You will be redirected to another page. Follow the step-by-step instructions to enable Google Authenticator.

Step 1: Download the App
Download and install the Google Authenticator App on your mobile device. After you’ve installed the App, proceed to the next step.

Step 2: Scan the QR Code
Open the Google Authenticator App and tap on the [+] button on the bottom right of your screen to scan the QR code. If you are unable to scan it, you can manually enter the setup key.

Step 3: Enable Google Authenticator
Finally, enter the account password and the 6-digit verification code displayed on the Google Authenticator to complete the binding.

Notice:

Some Android phones do not have Google Play Services installed, requiring the download of “Google Installer” to install Google framework services.
The Google Authenticator app needs camera access, and users must grant authorization when opening the app.
Certain phones may require a restart after enabling Google Play Services.
After enabling the secondary verification function, users need to enter a verification code for login, asset withdrawal, and generating a withdrawal address.

How to Solve 2FA Code Error

If you receive a “2FA code error” message after you input your Google Authentication code, please try the solutions below:

Ensure the time on your mobile phone (for syncing your Google Authenticator app) and your computer (from which you are attempting to log in) is synchronized.
Try changing your browser or using Google Chrome’s incognito mode for the login attempt.
Clear your browser’s cache and cookies.
Attempt logging in using the CoinTR app instead.

How to Deposit on CoinTR

How to Buy Crypto with Credit/Debit Card on CoinTR

Buy Crypto with Credit/Debit Card (Web)

1. On the CoinTR home page, click on the [Buy Crypto] button.

5. You will be directed to the Alchemy Pay platform, click [Proceed] to continue.

6. Fill in your registered email to check out with Alchemy Pay.

7. Select your payment method, then click on [Proceed].

Click on [Confirm the payment] to proceed with payment with your selected payment method.

Tips:

The Service Provider may ask you for further KYC Verification.
Don’t use a scanned image or a photo that has been edited when you upload your ID document, it will be rejected by the Service Provider.
You will submit a payment request to your card issuer after you’ve filled in all the information, and sometimes you’ll fail the payment because of the decline by your card issuer.
If you come across a decline by the issuing bank, please try again or use another card.
If you complete the payment, please double-check your email address and the service provider will send your order details to your mailbox (it may be in your spam, please double-check).
You will get your crypto after every process has been approved. You can check the status of the order in the [Order History].
For any other questions, you can contact ACH customer service directly.

Buy Crypto with Credit/Debit Card (App)

1. On the CoinTR App home page, click on [Buy Crypto].

Click on the third-party option.

2. Enter the amounts you want to buy. The minimum and maximum values vary based on the Fiat currency you choose. Please input an amount within the specified range.

3. On the service provider’s page, you can view the amounts you will receive and pick the one that suits your preferences.

4. Afterward, click the [Buy] button, and you will be redirected from CoinTR to the website of the selected service provider.

5. After reaching to Alchemy Pay platform, click on [Proceed].

6. Fill in your registered email to check out with Alchemy Pay.

7. Choose your payment option and click on [Proceed].

Then click on [Confirm the payment] to finalize your payment with the chosen method.

How to Deposit Crypto on CoinTR

Deposit Crypto on CoinTR (Web)

1. After logging in, navigate to [Assets] and then [Deposit].

2. Select the desired cryptocurrency (e.g., BTC), and obtain the deposit address.

Access the withdrawal page on the relevant platform, opt for BTC, and paste the BTC address copied from your CoinTR account (or scan the saved QR code). Ensure careful attention to the withdrawal network selection, maintaining consistency between the networks.

Notice:

Be aware that delays in block confirmations may occur during deposits, leading to delayed deposit arrivals. Kindly wait patiently in such cases.
Ensure consistency between the cryptocurrency’s deposit network and its withdrawal network on the respective platform to avoid credit issues. For instance, do not deposit crypto in TRC20 to an on-chain network or other networks like ERC20.
Exercise caution and double-check the crypto and address details during the deposit process. Incorrectly filled information will result in the deposit not being credited to the account. For example, confirm the consistency of the crypto on the deposit and withdrawal platforms and avoid depositing LTC to a BTC address.
For certain cryptos, filling in tags (Memo/Tag) is necessary during deposits. Ensure that you accurately provide the crypto’s tag in the corresponding platform. An incorrect tag will lead to the deposit not being credited to the account.

Deposit Crypto on CoinTR (App)

1. Upon logging in, select [Assets] then [Deposit].

Choose the desired cryptocurrency (e.g., BTC) to retrieve the deposit address.

2. Open the withdrawal page of the corresponding platform, select BTC, and paste the BTC address copied from your CoinTR account (or scan the saved QR code). Please pay extra attention when selecting a withdrawal network: Keep consistency between the networks.

How to Deposit Fiat Currency on CoinTR

Deposit Fiat Currency into CoinTR account (Web)

1. To view your CoinTR bank account and “IBAN” information, using your CoinTR account, click [Fiat Deposit] at the top right of the website homepage. This will provide you with the necessary details.

2. Choose the Bank, and fill in the necessary fields to initiate the remittance process. Please note that completing Intermediate Verification is essential before accessing additional CoinTR services.

Deposit Fiat Currency into CoinTR account (App)

1. Log in to your CoinTR account, then click [Deposit TRY] on the homepage, you will be able to view our company’s bank account and “IBAN” information.

2. Select the Bank, and fill in the required fields to start remittance. You need to complete Intermediate Verification before using more CoinTR services.

Frequently Asked Questions (FAQ)

What is a tag/memo, and why do I need to enter it when depositing crypto?

A tag or memo serves as a distinctive identifier assigned to each account, facilitating the identification of a deposit and crediting it to the correct account. For specific cryptocurrencies like BNB, XEM, XLM, XRP, KAVA, ATOM, BAND, EOS, etc., it is crucial to enter the corresponding tag or memo during the deposit process to ensure successful crediting.

How long does it take for my funds to arrive?

Transfers across crypto blockchain networks rely on nodes associated with different block networks. Typically, a transfer is completed within 3 – 45 minutes, but network congestion may extend this timeframe. During severe congestion, transactions across the entire network may experience delays.

Kindly wait patiently following the transfer. If your assets have not arrived in your account after 1 hour, please provide the transfer hash (TX ID) to CoinTR’s online customer service for verification.

Please remember: Transactions via the TRC20 chain generally proceed faster than other chains like BTC or ERC20. Ensure the selected network aligns with the withdrawal network, as selecting the wrong network may result in the loss of funds.

How to check the deposit progress?

1. Click on [Asset Management]-[Deposit]-[All Records] on the home page to view the deposit status.

2. If your deposit has reached the necessary number of confirmations, the status will be displayed as “Complete.”

3. As the status shown on [All Records] might have a slight delay, it’s recommended to click [View] for real-time information, progress, and other details of the deposit on the blockchain.

What should I pay attention to when depositing TL?

1. You can deposit 24/7 from your own bank account created in Ziraat Bank and Vakifbank.

2. Deposits in Turkish Lira (TL) from any bank during working hours will be credited on the same day. EFT transactions between 9:00 and 16:45 on weekdays will be processed promptly. Deposits made on weekends and holidays will be completed on the next business day.

3. Deposits of up to 5000 TL from a different bank account other than the contracted banks, outside of bank working hours, will be instantly deposited into your CoinTR account using the FAST method.

4. Transfers via ATM or credit card are not accepted as sender information cannot be confirmed.

5. Ensure that when making a transfer, the recipient’s name is “TURKEY TEKNOLOJİ VE TİCARET A.Ş.”

From which banks can I deposit TL?

Vakıfbank Deposits: Deposit TL 24/7 through Vakıfbank.
FAST Electronic Funds Transfer for Investments up to 5000 TL: Instantly transfer all investments up to 5000 TL from other banks using the FAST electronic funds transfer service.
EFT Transactions for Deposits Over 5,000 TL During Bank Hours: Deposits exceeding 5,000 TL during bank hours will be in EFT status, arriving on the same day during bank working hours.
EFT Transactions Outside Bank Hours: EFT transactions made outside bank hours will be reflected in your CoinTR account on the next business day.

How to check my transaction history?

With the CoinTR website, in your account, click on [Assets], then select [Spot] and choose [Transaction History] from the drop-down menu.

In the [Transaction History] drop-down menu, you select the type of transaction. You can also optimize filter criteria and receive the date, coin, amount, IDs, and transaction status.