How to Open Account and Withdraw from CoinTR

How to Open an Account on CoinTR

Open a CoinTR Account with a Phone Number or Email

1. Go to CoinTR Pro and click on [Register].

2. Select a registration method. You can sign up with your email address or phone number.

3. Select [Email] or [Phone] and enter your email address/phone number. Then, create a secure password for your account.

Note:

• Your password must contain at least 8 characters, including three kinds of uppercase and lowercase letters, numbers, and special characters.

4. [Email] register form has [Email Verification Code] section. Click on [Send Code] to receive the 9-digit verification code through your email. The code is available in 6 minutes.

Similar to [Phone] register form has a [Phone Verification Code] section. Click on [Send Code] to receive a 9-digit verification code through your SMS, the code is still available in 6 minutes.

5. Read and agree to the Terms of Use and Privacy Terms, then click on [Register] to submit your account registration.

6. Once registered successfully, you can see the CoinTR interface as shown below.

Open an Account on CoinTR App

1. In the CoinTR application interface, click on the [Register] button.

2. Similar to the website application, you can select between [Email] and [Phone] registration options. Enter your email address or phone number and create a secure password.

Then click on the [Register] button.


3. Based on your register option, you will receive an Email Verification Code or Phone Verification Code through your email or phone SMS.

Enter the given code in the Security Verification box and click on the [Confirm] button.

After verifying successfully, you are now a user in CoinTR.

Frequently Asked Questions (FAQ)

Why Can’t I Receive Emails from CoinTR?

If you’re not receiving emails from CoinTR, please follow these instructions to troubleshoot your email settings:

• Ensure that you are logged into the email address associated with your CoinTR account. Sometimes, being logged out of your email on your devices can prevent you from seeing CoinTR’s emails. Log in and refresh.

• Check your email’s spam folder. If CoinTR’s emails are being marked as spam, you can mark them as “safe” by whitelisting CoinTR’s email addresses.

• Verify that your email client or service provider is functioning normally. Examine the email server settings to rule out any security conflicts caused by your firewall or antivirus software.

• Check if your email inbox is full. If you’ve reached the limit, you may not be able to send or receive emails. Delete old emails to free up space for new ones.

• If possible, register using common email domains such as Gmail or Outlook. This can help ensure smooth email communication.

 

Why Can’t I Receive SMS Verification Codes?

If you’re not receiving the SMS verification code, it could be due to mobile network congestion. Please wait for 30 minutes and try again. Additionally, follow these steps to troubleshoot:

• Ensure that your mobile phone has a strong network signal.
• Disable any antivirus, firewall, or call blocker apps on your mobile phone that might be blocking SMS codes from our number.
• Restart your mobile phone to refresh the system.

By following these steps, you can enhance the chances of receiving the SMS verification code successfully.
 

How to Enhance the Security of Your Account

The crypto space is growing rapidly, attracting not just enthusiasts, traders, and investors, but also scammers and hackers looking to take advantage of this boom. Securing your digital assets is an important responsibility that needs to be performed immediately after obtaining your account wallet for your cryptocurrencies.

Here are some recommended safety precautions to secure your account and lessen the possibility of hacking.

1. Secure your account with a strong password by using at least 8 characters, including a mix of letters, special characters, and numbers. Include both uppercase and lowercase letters.

2. Do not reveal your account details, including your email address. Withdrawals from CoinTR require email verification and Google Authenticator (2FA).

3. Maintain a separate and strong password for your linked email account. Use a different, strong password and follow the recommendations mentioned in point 1.

4. Bind your accounts with Google Authenticator (2FA) immediately after the first login. Activate 2FA for your email inbox as well.

5. Avoid using unsecured public Wi-Fi for CoinTR usage. Use a secure connection, such as a tethered 4G/LTE mobile connection, especially in public. Consider using the CoinTR App for trading on the go.

6. Install reputable antivirus software, preferably a paid and subscribed version, and regularly run deep system scans for potential viruses.

7. Manually log out of your account when away from your computer for an extended period.

8. Add a login password, security lock, or Face ID to your device to prevent unauthorized access to your device and its contents.

9. Avoid using the autofill function or saving passwords on your browser. 

How to Withdraw from CoinTR

How to Withdraw Crypto from CoinTR

Withdraw Crypto on CoinTR (Web)

1. In your CoinTR account, click [Assets] - [Overview] - [Withdraw].
2. Select the cryptocurrency you want to withdraw. In this scenario, we will withdraw USDT.

3. Choose the network accordingly. Since you are withdrawing USDT, opt for the TRON Network. The network fees are displayed for this transaction. It is crucial to ensure that the selected network matches the network of the entered addresses to prevent any potential withdrawal losses.

4. Input the recipient address or choose from your address book list.

5. Enter the withdrawal amount and you will be able to see the corresponding transaction fee and the final amount you receive. Click [Withdraw] to proceed.

Check your transaction information, then click [Confirm].

6. Complete the verifications then click on [Confirm].

Notice: If you input incorrect information or choose the wrong network during a transfer, your assets may be permanently lost. It’s crucial to double-check and ensure that all information is accurate before initiating a transfer.
 

Withdraw Crypto on CoinTR (App)

1. In the CoinTR App with your CoinTR account, click [Assets] - [Overview] - [Withdraw].

2. Select the cryptocurrency you want to withdraw, we choose USDT in this example.

3. Select the network. As we are withdrawing USDT, we can choose the TRON network. You will also see the network fees for this transaction. Please make sure that the network matches the addresses the network entered to avoid withdrawal losses.

4. Enter the receiving address or select from your address book list.

5. Enter the withdrawal amount and you will be able to see the corresponding transaction fee and the final amount you receive. Click [Withdraw] to proceed.

Check the details and risk awareness then click on [Withdraw].

6. Finish the verification process and click on [Confirm].

Notice: If you input the wrong information or select the wrong network when making a transfer, your assets will be permanently lost. Please, make sure that the information is correct before making a transfer.

How to Withdraw Fiat Currency from CoinTR

Withdraw TL to my bank account (Web)

1. Upon logging into your account, click on [Assets] - [Withdraw] - [Withdraw Fiat] at the top right corner of the website homepage.

To utilize CoinTR services seamlessly, it is necessary to complete intermediate verification.
2. Enter the IBAN information of your Turkish Lira account, opened in your name, along with the desired withdrawal amount in the “IBAN” box. Subsequently, click on [Confirm].

Note: You can set a withdrawal password in the personal center to ensure account security.

Withdraw TL to my bank account (App)

1. Upon logging into your account, click on [Asset Management] - [Deposit] - [TRY Withdrawal] at the top right of the website homepage.

2. Enter the IBAN information of your Turkish Lira account, opened in your name, and specify the desired withdrawal amount in the “IBAN” box. Then, click [Confirm].
 

Frequently Asked Questions (FAQ)

Why hasn’t my withdrawal been credited?

If your withdrawal hasn’t arrived, consider the following potential reasons:

1. Unconfirmed Block by Miners
After submitting the withdrawal request, the funds are placed in a block that requires confirmation by miners. Confirmation times may vary for different chains. If the funds haven’t arrived after confirmation, contact the corresponding platform for verification.

2. Pending Withdrawal
 If the status is “In progress” or “Pending withdrawal,” it indicates the funds are pending transfer due to a high volume of withdrawal requests. The system processes transactions based on submission time, and manual interventions are unavailable. Kindly wait patiently.

3. Incorrect or Missing Tag
Certain cryptos require tags/notes (memos/tags/comments) during withdrawal. Check the tag on the corresponding platform’s deposit page. Fill it correctly or confirm with the platform’s customer service. If no tag is needed, fill in 6 digits randomly on CoinTR’s withdrawal page. Incorrect or missing tags may cause withdrawal failure.

4. Mismatched Withdrawal Network
Select the same chain or network as the corresponding party’s address. Carefully verify the address and network before submitting a withdrawal request to avoid withdrawal failure.

5. Withdrawal Fee Amount
Transaction fees paid to miners vary based on the amount shown on the withdrawal page. Higher fees result in faster crypto arrival. Ensure you’re aware of the fee amount displayed and its impact on transaction speed.
 

How long does it take to withdraw from CoinTR?

Transfers over crypto blockchain networks depend on various nodes on different block networks.

Typically, a transfer takes 3–45 minutes, but the speed may be slower during periods of high block network congestion. When the network is congested, the asset transfers for all users may experience delays.

Please be patient and, if more than 1 hour has passed after your withdrawal from CoinTR, copy your transfer hash (TxID) and consult the receiving platform to help you track the transfer.

Reminder: Transactions on the TRC20 chain generally have faster processing times compared to other chains like BTC or ERC20. It’s crucial to ensure that the selected network matches the network from which you are withdrawing funds. Selecting the wrong network could result in the loss of your funds. Please exercise caution and verify the network compatibility before proceeding with transactions.
 

Can the withdrawal from the corresponding platform be credited to the account immediately?

When withdrawing cryptocurrencies such as BTC to CoinTR, it’s important to note that a completed withdrawal on the sending platform doesn’t guarantee an instant deposit to your CoinTR account. The deposit process involves three steps:

1. Transfer from the withdrawal platform (or wallet).

2. Confirmation by block miners.

3. Arrival in the CoinTR account.

If the withdrawal platform claims the withdrawal is successful but your CoinTR account hasn’t received the crypto, it could be because the blocks haven’t been fully confirmed by the miners on the blockchain. CoinTR can only credit your crypto into the account once the miners confirm that the required number of blocks has been reached.

Block congestion can also cause delays in full confirmation. Only when the confirmation is completed on full blocks will CoinTR be able to credit your crypto into the account. You can check your crypto balance in the account once it has been credited.

Before contacting CoinTR, please consider the following:

1. If the blocks haven’t been fully confirmed, be patient and wait until the confirmation process is finished.   

2. If the blocks have been fully confirmed but the deposit in the CoinTR account hasn’t occurred yet, wait for a short delay. You can also inquire by providing account details (email or phone), the deposited crypto, trading ID (generated by the withdrawal platform), and other relevant information.