How to Withdraw and make a Deposit on CoinTR

Apr 01, 2024

Efficiently managing deposits and withdrawals on CoinTR is integral to a seamless cryptocurrency trading experience. This guide outlines the precise steps to execute secure and timely transactions on the platform.

How to Withdraw from CoinTR

How to Withdraw Crypto from CoinTR

Withdraw Crypto on CoinTR (Web)

1. In your CoinTR account, click [Assets] - [Overview] - [Withdraw].

How to Withdraw and make a Deposit on CoinTR

2. Select the cryptocurrency you want to withdraw. In this scenario, we will withdraw USDT.

3. Choose the network accordingly. Since you are withdrawing USDT, opt for the TRON Network. The network fees are displayed for this transaction. It is crucial to ensure that the selected network matches the network of the entered addresses to prevent any potential withdrawal losses.

4. Input the recipient address or choose from your address book list.

5. Enter the withdrawal amount and you will be able to see the corresponding transaction fee and the final amount you receive. Click [Withdraw] to proceed.

Check your transaction information, then click [Confirm].

6. Complete the verifications then click on [Confirm].

Notice: If you input incorrect information or choose the wrong network during a transfer, your assets may be permanently lost. It’s crucial to double-check and ensure that all information is accurate before initiating a transfer.

Withdraw Crypto on CoinTR (App)

1. In the CoinTR App with your CoinTR account, click [Assets] - [Overview] - [Withdraw].

2. Select the cryptocurrency you want to withdraw, we choose USDT in this example.

3. Select the network. As we are withdrawing USDT, we can choose the TRON network. You will also see the network fees for this transaction. Please make sure that the network matches the addresses the network entered to avoid withdrawal losses.

4. Enter the receiving address or select from your address book list.

5. Enter the withdrawal amount and you will be able to see the corresponding transaction fee and the final amount you receive. Click [Withdraw] to proceed.

Check the details and risk awareness then click on [Withdraw].

6. Finish the verification process and click on [Confirm].

Notice: If you input the wrong information or select the wrong network when making a transfer, your assets will be permanently lost. Please, make sure that the information is correct before making a transfer.

How to Withdraw Fiat Currency from CoinTR

Withdraw TL to my bank account (Web)

1. Upon logging into your account, click on [Assets] - [Withdraw] - [Withdraw Fiat] at the top right corner of the website homepage.

To utilize CoinTR services seamlessly, it is necessary to complete intermediate verification.

2. Enter the IBAN information of your Turkish Lira account, opened in your name, along with the desired withdrawal amount in the “IBAN” box. Subsequently, click on [Confirm].

Note: You can set a withdrawal password in the personal center to ensure account security.

Withdraw TL to my bank account (App)

1. Upon logging into your account, click on [Asset Management] - [Deposit] - [TRY Withdrawal] at the top right of the website homepage.

2. Enter the IBAN information of your Turkish Lira account, opened in your name, and specify the desired withdrawal amount in the “IBAN” box. Then, click [Confirm].

Frequently Asked Questions (FAQ)

Why hasn’t my withdrawal been credited?

If your withdrawal hasn’t arrived, consider the following potential reasons:

1. Unconfirmed Block by Miners
After submitting the withdrawal request, the funds are placed in a block that requires confirmation by miners. Confirmation times may vary for different chains. If the funds haven’t arrived after confirmation, contact the corresponding platform for verification.

2. Pending Withdrawal
If the status is “In progress” or “Pending withdrawal,” it indicates the funds are pending transfer due to a high volume of withdrawal requests. The system processes transactions based on submission time, and manual interventions are unavailable. Kindly wait patiently.

3. Incorrect or Missing Tag
Certain cryptos require tags/notes (memos/tags/comments) during withdrawal. Check the tag on the corresponding platform’s deposit page. Fill it correctly or confirm with the platform’s customer service. If no tag is needed, fill in 6 digits randomly on CoinTR’s withdrawal page. Incorrect or missing tags may cause withdrawal failure.

4. Mismatched Withdrawal Network
Select the same chain or network as the corresponding party’s address. Carefully verify the address and network before submitting a withdrawal request to avoid withdrawal failure.

5. Withdrawal Fee Amount
Transaction fees paid to miners vary based on the amount shown on the withdrawal page. Higher fees result in faster crypto arrival. Ensure you’re aware of the fee amount displayed and its impact on transaction speed.

How long does it take to withdraw from CoinTR?

Transfers over crypto blockchain networks depend on various nodes on different block networks.

Typically, a transfer takes 3–45 minutes, but the speed may be slower during periods of high block network congestion. When the network is congested, the asset transfers for all users may experience delays.

Please be patient and, if more than 1 hour has passed after your withdrawal from CoinTR, copy your transfer hash (TxID) and consult the receiving platform to help you track the transfer.

Reminder: Transactions on the TRC20 chain generally have faster processing times compared to other chains like BTC or ERC20. It’s crucial to ensure that the selected network matches the network from which you are withdrawing funds. Selecting the wrong network could result in the loss of your funds. Please exercise caution and verify the network compatibility before proceeding with transactions.

Can the withdrawal from the corresponding platform be credited to the account immediately?

When withdrawing cryptocurrencies such as BTC to CoinTR, it’s important to note that a completed withdrawal on the sending platform doesn’t guarantee an instant deposit to your CoinTR account. The deposit process involves three steps:

1. Transfer from the withdrawal platform (or wallet).

2. Confirmation by block miners.

3. Arrival in the CoinTR account.

If the withdrawal platform claims the withdrawal is successful but your CoinTR account hasn’t received the crypto, it could be because the blocks haven’t been fully confirmed by the miners on the blockchain. CoinTR can only credit your crypto into the account once the miners confirm that the required number of blocks has been reached.

Block congestion can also cause delays in full confirmation. Only when the confirmation is completed on full blocks will CoinTR be able to credit your crypto into the account. You can check your crypto balance in the account once it has been credited.

Before contacting CoinTR, please consider the following:

1. If the blocks haven’t been fully confirmed, be patient and wait until the confirmation process is finished.

2. If the blocks have been fully confirmed but the deposit in the CoinTR account hasn’t occurred yet, wait for a short delay. You can also inquire by providing account details (email or phone), the deposited crypto, trading ID (generated by the withdrawal platform), and other relevant information.

How to make a Deposit on CoinTR

How to Buy Crypto with Credit/Debit Card in CoinTR

Buy Crypto with Credit/Debit Card (Web)

1. On the CoinTR home page, click on the [Buy Crypto] button.

5. You will be directed to the Alchemy Pay platform, click [Proceed] to continue.

6. Fill in your registered email to check out with Alchemy Pay.

7. Select your payment method, then click on [Proceed].

Click on [Confirm the payment] to proceed with payment with your selected payment method.

Tips:

The Service Provider may ask you for further KYC Verification.
Don’t use a scanned image or a photo that has been edited when you upload your ID document, it will be rejected by the Service Provider.
You will submit a payment request to your card issuer after you’ve filled in all the information, and sometimes you’ll fail the payment because of the decline by your card issuer.
If you come across a decline by the issuing bank, please try again or use another card.
If you complete the payment, please double-check your email address and the service provider will send your order details to your mailbox (it may be in your spam, please double-check).
You will get your crypto after every process has been approved. You can check the status of the order in the [Order History].
For any other questions, you can contact ACH customer service directly.

Buy Crypto with Credit/Debit Card (App)

1. On the CoinTR App home page, click on [Buy Crypto].

Click on the third-party option.

2. Enter the amounts you want to buy. The minimum and maximum values vary based on the Fiat currency you choose. Please input an amount within the specified range.

3. On the service provider’s page, you can view the amounts you will receive and pick the one that suits your preferences.

4. Afterward, click the [Buy] button, and you will be redirected from CoinTR to the website of the selected service provider.

5. After reaching to Alchemy Pay platform, click on [Proceed].

6. Fill in your registered email to check out with Alchemy Pay.

7. Choose your payment option and click on [Proceed].

Then click on [Confirm the payment] to finalize your payment with the chosen method.

How to Deposit Crypto on CoinTR

Deposit Crypto on CoinTR (Web)

1. After logging in, navigate to [Assets] and then [Deposit].

2. Select the desired cryptocurrency (e.g., BTC), and obtain the deposit address.

Access the withdrawal page on the relevant platform, opt for BTC, and paste the BTC address copied from your CoinTR account (or scan the saved QR code). Ensure careful attention to the withdrawal network selection, maintaining consistency between the networks.

Notice:

Be aware that delays in block confirmations may occur during deposits, leading to delayed deposit arrivals. Kindly wait patiently in such cases.
Ensure consistency between the cryptocurrency’s deposit network and its withdrawal network on the respective platform to avoid credit issues. For instance, do not deposit crypto in TRC20 to an on-chain network or other networks like ERC20.
Exercise caution and double-check the crypto and address details during the deposit process. Incorrectly filled information will result in the deposit not being credited to the account. For example, confirm the consistency of the crypto on the deposit and withdrawal platforms and avoid depositing LTC to a BTC address.
For certain cryptos, filling in tags (Memo/Tag) is necessary during deposits. Ensure that you accurately provide the crypto’s tag in the corresponding platform. An incorrect tag will lead to the deposit not being credited to the account.

Deposit Crypto on CoinTR (App)

1. Upon logging in, select [Assets] then [Deposit].

Choose the desired cryptocurrency (e.g., BTC) to retrieve the deposit address.

2. Open the withdrawal page of the corresponding platform, select BTC, and paste the BTC address copied from your CoinTR account (or scan the saved QR code). Please pay extra attention when selecting a withdrawal network: Keep consistency between the networks.

How to Deposit Fiat Currency in CoinTR

Deposit Fiat Currency into CoinTR account (Web)

1. To view your CoinTR bank account and “IBAN” information, using your CoinTR account, click [Fiat Deposit] at the top right of the website homepage. This will provide you with the necessary details.

2. Choose the Bank, and fill in the necessary fields to initiate the remittance process. Please note that completing Intermediate Verification is essential before accessing additional CoinTR services.

Deposit Fiat Currency into CoinTR account (App)

1. Log in to your CoinTR account, then click [Deposit TRY] on the homepage, you will be able to view our company’s bank account and “IBAN” information.

2. Select the Bank, and fill in the required fields to start remittance. You need to complete Intermediate Verification before using more CoinTR services.

Frequently Asked Questions (FAQ)

What is a tag/memo, and why do I need to enter it when depositing crypto?

A tag or memo serves as a distinctive identifier assigned to each account, facilitating the identification of a deposit and crediting it to the correct account. For specific cryptocurrencies like BNB, XEM, XLM, XRP, KAVA, ATOM, BAND, EOS, etc., it is crucial to enter the corresponding tag or memo during the deposit process to ensure successful crediting.

How long does it take for my funds to arrive?

Transfers across crypto blockchain networks rely on nodes associated with different block networks. Typically, a transfer is completed within 3 – 45 minutes, but network congestion may extend this timeframe. During severe congestion, transactions across the entire network may experience delays.

Kindly wait patiently following the transfer. If your assets have not arrived in your account after 1 hour, please provide the transfer hash (TX ID) to CoinTR’s online customer service for verification.

Please remember: Transactions via the TRC20 chain generally proceed faster than other chains like BTC or ERC20. Ensure the selected network aligns with the withdrawal network, as selecting the wrong network may result in the loss of funds.

How to check the deposit progress?

1. Click on [Asset Management]-[Deposit]-[All Records] on the home page to view the deposit status.

2. If your deposit has reached the necessary number of confirmations, the status will be displayed as “Complete.”

3. As the status shown on [All Records] might have a slight delay, it’s recommended to click [View] for real-time information, progress, and other details of the deposit on the blockchain.

What should I pay attention to when depositing TL?

1. You can deposit 24/7 from your own bank account created in Ziraat Bank and Vakifbank.

2. Deposits in Turkish Lira (TL) from any bank during working hours will be credited on the same day. EFT transactions between 9:00 and 16:45 on weekdays will be processed promptly. Deposits made on weekends and holidays will be completed on the next business day.

3. Deposits of up to 5000 TL from a different bank account other than the contracted banks, outside of bank working hours, will be instantly deposited into your CoinTR account using the FAST method.

4. Transfers via ATM or credit card are not accepted as sender information cannot be confirmed.

5. Ensure that when making a transfer, the recipient’s name is “TURKEY TEKNOLOJİ VE TİCARET A.Ş.”

From which banks can I deposit TL?

Vakıfbank Deposits: Deposit TL 24/7 through Vakıfbank.
FAST Electronic Funds Transfer for Investments up to 5000 TL: Instantly transfer all investments up to 5000 TL from other banks using the FAST electronic funds transfer service.
EFT Transactions for Deposits Over 5,000 TL During Bank Hours: Deposits exceeding 5,000 TL during bank hours will be in EFT status, arriving on the same day during bank working hours.
EFT Transactions Outside Bank Hours: EFT transactions made outside bank hours will be reflected in your CoinTR account on the next business day.

How to check my transaction history?

With the CoinTR website, in your account, click on [Assets], then select [Spot] and choose [Transaction History] from the drop-down menu.

In the [Transaction History] drop-down menu, you select the type of transaction. You can also optimize filter criteria and receive the date, coin, amount, IDs, and transaction status.