How to Start CoinTR Trading in 2024: A Step-By-Step Guide for Beginners

How to Register in CoinTR

Register in CoinTR with Phone Number or Email

1. Go to CoinTR Pro and click on [Register].

2. Select a registration method. You can sign up with your email address or phone number.

3. Select [Email] or [Phone] and enter your email address/phone number. Then, create a secure password for your account.

Note:

• Your password must contain at least 8 characters, including three kinds of uppercase and lowercase letters, numbers, and special characters.

4. [Email] register form has [Email Verification Code] section. Click on [Send Code] to receive the 9-digit verification code through your email. The code is available in 6 minutes.

Similar to [Phone] register form has a [Phone Verification Code] section. Click on [Send Code] to receive a 9-digit verification code through your SMS, the code is still available in 6 minutes.

5. Read and agree to the Terms of Use and Privacy Terms, then click on [Register] to submit your account registration.

6. Once registered successfully, you can see the CoinTR interface as shown below.

Register in CoinTR App

1. In the CoinTR application interface, click on the [Register] button.

2. Similar to the website application, you can select between [Email] and [Phone] registration options. Enter your email address or phone number and create a secure password.

Then click on the [Register] button.


3. Based on your register option, you will receive an Email Verification Code or Phone Verification Code through your email or phone SMS.

Enter the given code in the Security Verification box and click on the [Confirm] button.

After verifying successfully, you are now a user in CoinTR.

How to Complete Identity Verification in CoinTR

Verify Identity on CoinTR (Web)

Intermediate Verification

1. On the CoinTR website home page, click on the Account icon at the upper right corner.
Click on [Identity Verification].
 
In the Intermediate Verification section, click on [Go to verify].

2. Choose your residential country and select the document type, then click [Next].

After filling in the required information, click [Next] to finish.

3. After submitting the application, kindly wait for a short duration. Typically, within 24 hours, CoinTR will notify you of the certification result through SMS, email, or internal messaging.

Advanced Verification

1. On the CoinTR website home page, click on the Account icon at the upper right corner.
Click on [Identity Verification].
 
In the Advanced Verification section, click on [Go to verify].

2. CoinTR will autofill the Residential Country/Region and City based on your Intermediate Verification.

Fill in the Legal Residence Address. Then click on [Next].

Choose the document type and upload the picture of your chosen document. 
Click on [Next] to finish the verification process.

3. CoinTR will review your submission and notify the results within 24 hours via Email/SMS.

Verify Identity on CoinTR (App)

Intermediate Verification

1. In the CoinTR mobile app home page, click on the Account icon in the upper left corner.

Access the Personal Center page and click on [KYC].

2. In Lv.the 2 Intermediate Verification section, click on [Go to verify].

3. Fill in the required information.

4. After submitting the application, please wait for a while. Usually after 5 minutes, CoinTR will notify you of the certification result by SMS/email/internal letter.

Advanced Verification

1. In the CoinTR mobile app home page, click on the Account icon in the upper left corner.

At the Personal Center page, click on [KYC].

Or you can click on the [More] button.

Then click on [Address Verification].

In the Advanced Verification section, click on [Go to verify].

2. CoinTR will autofill the Country/Region.

Fill in your Legal Residence Address and City, then click [Next].

Choose the Certificate type to prove the legal residence, and fill in the Barcode number related to the chosen document.

Then click on [Submit] to finish the verification process.

3. CoinTR will receive your Advanced Verification submission and notify the results via your Email/SMS within 24 hours.

How to Deposit on CoinTR

How to Buy Crypto with Credit/Debit Card on CoinTR

Buy Crypto with Credit/Debit Card (Web)

1. On the CoinTR home page, click on the [Buy Crypto] button.

2. Enter the amounts you want to buy. The minimum and maximum values vary based on the Fiat currency you choose. Please input an amount within the specified range.

3. On the service provider’s page, you can view the amounts you will receive and choose the one that suits your preferences.

4. Afterward, click the [Buy] button, and you will be redirected from CoinTR to the website of the selected service provider.

5. You will be directed to the Alchemy Pay platform, click [Proceed] to continue.

6. Fill in your registered email to check out with Alchemy Pay.

7. Select your payment method, then click on [Proceed].

Click on [Confirm the payment] to proceed with payment with your selected payment method.

Tips: 

• The Service Provider may ask you for further KYC Verification.
• Don’t use a scanned image or a photo that has been edited when you upload your ID document, it will be rejected by the Service Provider.
• You will submit a payment request to your card issuer after you’ve filled in all the information, and sometimes you’ll fail the payment because of the decline by your card issuer.
• If you come across a decline by the issuing bank, please try again or use another card.
• If you complete the payment, please double-check your email address and the service provider will send your order details to your mailbox (it may be in your spam, please double-check).
• You will get your crypto after every process has been approved. You can check the status of the order in the [Order History].
• For any other questions, you can contact ACH customer service directly.

Buy Crypto with Credit/Debit Card (App)

1. On the CoinTR App home page, click on [Buy Crypto].

Click on the third-party option.

2. Enter the amounts you want to buy. The minimum and maximum values vary based on the Fiat currency you choose. Please input an amount within the specified range.

3. On the service provider’s page, you can view the amounts you will receive and pick the one that suits your preferences.

4. Afterward, click the [Buy] button, and you will be redirected from CoinTR to the website of the selected service provider.

5. After reaching to Alchemy Pay platform, click on [Proceed].

6. Fill in your registered email to check out with Alchemy Pay.

7. Choose your payment option and click on [Proceed].

Then click on [Confirm the payment] to finalize your payment with the chosen method.

How to Deposit Crypto on CoinTR

Deposit Crypto on CoinTR (Web)

1. After logging in, navigate to [Assets] and then [Deposit]. 

2. Select the desired cryptocurrency (e.g., BTC), and obtain the deposit address.

Access the withdrawal page on the relevant platform, opt for BTC, and paste the BTC address copied from your CoinTR account (or scan the saved QR code). Ensure careful attention to the withdrawal network selection, maintaining consistency between the networks.

Notice: 

• Be aware that delays in block confirmations may occur during deposits, leading to delayed deposit arrivals. Kindly wait patiently in such cases.
• Ensure consistency between the cryptocurrency’s deposit network and its withdrawal network on the respective platform to avoid credit issues. For instance, do not deposit crypto in TRC20 to an on-chain network or other networks like ERC20.
• Exercise caution and double-check the crypto and address details during the deposit process. Incorrectly filled information will result in the deposit not being credited to the account. For example, confirm the consistency of the crypto on the deposit and withdrawal platforms and avoid depositing LTC to a BTC address.
• For certain cryptos, filling in tags (Memo/Tag) is necessary during deposits. Ensure that you accurately provide the crypto’s tag in the corresponding platform. An incorrect tag will lead to the deposit not being credited to the account.

 

Deposit Crypto on CoinTR (App)

1. Upon logging in, select [Assets] then [Deposit].

Choose the desired cryptocurrency (e.g., BTC) to retrieve the deposit address.

2. Open the withdrawal page of the corresponding platform, select BTC, and paste the BTC address copied from your CoinTR account (or scan the saved QR code). Please pay extra attention when selecting a withdrawal network: Keep consistency between the networks.

How to Deposit Fiat Currency on CoinTR

Deposit Fiat Currency into CoinTR account (Web)

1. To view your CoinTR bank account and “IBAN” information, using your CoinTR account, click [Fiat Deposit] at the top right of the website homepage. This will provide you with the necessary details.

2. Choose the Bank, and fill in the necessary fields to initiate the remittance process. Please note that completing Intermediate Verification is essential before accessing additional CoinTR services.

Deposit Fiat Currency into CoinTR account (App)

1. Log in to your CoinTR account, then click [Deposit TRY] on the homepage, you will be able to view our company’s bank account and “IBAN” information.

2. Select the Bank, and fill in the required fields to start remittance. You need to complete Intermediate Verification before using more CoinTR services.
 

How to Trade Crypto at CoinTR

How to Trade Spot on CoinTR (Web)

1. Firstly, after logging in, you will find yourself at the CoinTR trading page interface.

1. Trading volume of trading pair within 24 hours.
2. Candlestick chart and Market Depth.
3. Market Activities: Order Book and Last Trade.
4. Margin Mode: Cross/Isolated and Leverage: Auto/Manual.
5. Order Type: Limit/Market/Stop Limit.
6. Buy/Sell Cryptocurrency.
7. Sell order book.
8. Buy order book.
9. Open Orders and your Order/Transaction History.
10. Future Assets.

2. In the CoinTR home page, click on [Spot].
3. Find your desired trading pair.

For instance, if you want to buy BTC with USDT, click on the BTC/USDT pair.

4. Choose the order type, enter your order details such as price and amount, and then click the [Buy] or [Sell] button.

CoinTR supports the Limit and Market order types.
 

• Limit Order:

A Limit Order is an instruction to buy or sell a specified quantity of an asset at a predetermined limit price.

For instance, if the current market price for BTC is 25,000 USDT, and you aim to purchase 1 BTC when the price drops to 23,000 USDT, you can execute a Limit Order.

To do this, choose the Limit Order option, input 23,000 USDT in the price box, and specify 1 BTC in the amount box. Finally, click [Buy BTC] to place the order at the predetermined limit price.

• Market Order:

A Market Order is a directive to buy or sell an asset immediately at the best available price in the current market.

For example, if the prevailing market price for BTC is 25,000 USDT, and you wish to promptly purchase BTC worth 1,000 USDT, you can initiate a market order.

To do so, opt for the Market Order, input 1,000 USDT in the amount box, and click "Buy BTC" to execute the order. Market orders are typically fulfilled within seconds at the prevailing market price.

5. After placing the order, you can track it in the Open Orders section. Once the order is successfully executed, it will be transferred to the Order History and Trade History sections.

Tips: 

• A Market Order is matched with the best available price in the current market. Due to price fluctuations and the market’s dynamic nature, the filled price can be either higher or lower than the current price, depending on the market depth and real-time conditions.

How to Trade Spot on CoinTR (App)

1. In the CoinTR App home page, click on [Trading] to go to the spot trading page.

2. You can find yourself at the CoinTR App trading interface.

1. Trading pair.
2. Buy/Sell order.
3. Order type: Limit/Market.
4. Candlestick chart and Market Depth.
5. Sell order book.
6. Buy order book.
7. Buy/Sell button.
8. Assets/Open Orders/Strategy Orders.

3. Find the trading pair you want to trade.

For instance, if you want to buy BTC with USDT, click on the BTC/USDT pair.

4. Choose the order type, enter your order details such as price and amount, and then click the [Buy] or [Sell] button.

CoinTR supports the Limit and Market order types.
 

• Limit Order:

A Limit Order is an order placed to buy or sell at a specified limit price.

Example: If the current market price for BTC is 25,000 USDT and you plan to buy 1 BTC when the price drops to 23,000 USDT, you can place a Limit Order.

Select Limit Order, enter 23,000 USDT in the price box, and enter 1 BTC in the amount box. Click [Buy] to place the order.

• Market Order: 

A Market Order is an order placed to buy or sell at the best available price in the current market.

Example: If the current market price for BTC is 25,000 USDT and you plan to buy BTC worth 1,000 USDT immediately, you can place a market order.

Select Market Order, enter 1,000 USDT in the amount box, then click [Buy] to place the order. The order will typically be filled in seconds.

5. Once the order has been placed, it can be found in the Open Orders section. Once filled, the order will be moved to the Assets and Strategy Orders sections.

 
Tips:

• The Market Order is matched by the best available price in the current market. Considering price fluctuations, the filled price can be higher or lower than the current price, depending on the market depth. 

How to Withdraw from CoinTR

How to Withdraw Crypto from CoinTR

Withdraw Crypto on CoinTR (Web)

1. In your CoinTR account, click [Assets] - [Overview] - [Withdraw].
2. Select the cryptocurrency you want to withdraw. In this scenario, we will withdraw USDT.

3. Choose the network accordingly. Since you are withdrawing USDT, opt for the TRON Network. The network fees are displayed for this transaction. It is crucial to ensure that the selected network matches the network of the entered addresses to prevent any potential withdrawal losses.

4. Input the recipient address or choose from your address book list.

5. Enter the withdrawal amount and you will be able to see the corresponding transaction fee and the final amount you receive. Click [Withdraw] to proceed.

Check your transaction information, then click [Confirm].

6. Complete the verifications then click on [Confirm].

Notice: If you input incorrect information or choose the wrong network during a transfer, your assets may be permanently lost. It’s crucial to double-check and ensure that all information is accurate before initiating a transfer.
 

Withdraw Crypto on CoinTR (App)

1. In the CoinTR App with your CoinTR account, click [Assets] - [Overview] - [Withdraw].

2. Select the cryptocurrency you want to withdraw, we choose USDT in this example.

3. Select the network. As we are withdrawing USDT, we can choose the TRON network. You will also see the network fees for this transaction. Please make sure that the network matches the addresses the network entered to avoid withdrawal losses.

4. Enter the receiving address or select from your address book list.

5. Enter the withdrawal amount and you will be able to see the corresponding transaction fee and the final amount you receive. Click [Withdraw] to proceed.

Check the details and risk awareness then click on [Withdraw].

6. Finish the verification process and click on [Confirm].

Notice: If you input the wrong information or select the wrong network when making a transfer, your assets will be permanently lost. Please, make sure that the information is correct before making a transfer.

How to Withdraw Fiat Currency from CoinTR

Withdraw TL to my bank account (Web)

1. Upon logging into your account, click on [Assets] - [Withdraw] - [Withdraw Fiat] at the top right corner of the website homepage.

To utilize CoinTR services seamlessly, it is necessary to complete intermediate verification.
2. Enter the IBAN information of your Turkish Lira account, opened in your name, along with the desired withdrawal amount in the “IBAN” box. Subsequently, click on [Confirm].

Note: You can set a withdrawal password in the personal center to ensure account security.

Withdraw TL to my bank account (App)

1. Upon logging into your account, click on [Asset Management] - [Deposit] - [TRY Withdrawal] at the top right of the website homepage.

2. Enter the IBAN information of your Turkish Lira account, opened in your name, and specify the desired withdrawal amount in the “IBAN” box. Then, click [Confirm].
 

Frequently Asked Questions (FAQ)

Account

Why Can’t I Receive Emails from CoinTR?

If you’re not receiving emails from CoinTR, please follow these instructions to troubleshoot your email settings:

• Ensure that you are logged into the email address associated with your CoinTR account. Sometimes, being logged out of your email on your devices can prevent you from seeing CoinTR’s emails. Log in and refresh.

• Check your email’s spam folder. If CoinTR’s emails are being marked as spam, you can mark them as “safe” by whitelisting CoinTR’s email addresses.

• Verify that your email client or service provider is functioning normally. Examine the email server settings to rule out any security conflicts caused by your firewall or antivirus software.

• Check if your email inbox is full. If you’ve reached the limit, you may not be able to send or receive emails. Delete old emails to free up space for new ones.

• If possible, register using common email domains such as Gmail or Outlook. This can help ensure smooth email communication.

 

Why Can’t I Receive SMS Verification Codes?

If you’re not receiving the SMS verification code, it could be due to mobile network congestion. Please wait for 30 minutes and try again. Additionally, follow these steps to troubleshoot:

• Ensure that your mobile phone has a strong network signal.
• Disable any antivirus, firewall, or call blocker apps on your mobile phone that might be blocking SMS codes from our number.
• Restart your mobile phone to refresh the system.

By following these steps, you can enhance the chances of receiving the SMS verification code successfully.
 

How to Enhance the Security of Your Account

The crypto space is growing rapidly, attracting not just enthusiasts, traders, and investors, but also scammers and hackers looking to take advantage of this boom. Securing your digital assets is an important responsibility that needs to be performed immediately after obtaining your account wallet for your cryptocurrencies.

Here are some recommended safety precautions to secure your account and lessen the possibility of hacking.

1. Secure your account with a strong password by using at least 8 characters, including a mix of letters, special characters, and numbers. Include both uppercase and lowercase letters.

2. Do not reveal your account details, including your email address. Withdrawals from CoinTR require email verification and Google Authenticator (2FA).

3. Maintain a separate and strong password for your linked email account. Use a different, strong password and follow the recommendations mentioned in point 1.

4. Bind your accounts with Google Authenticator (2FA) immediately after the first login. Activate 2FA for your email inbox as well.

5. Avoid using unsecured public Wi-Fi for CoinTR usage. Use a secure connection, such as a tethered 4G/LTE mobile connection, especially in public. Consider using the CoinTR App for trading on the go.

6. Install reputable antivirus software, preferably a paid and subscribed version, and regularly run deep system scans for potential viruses.

7. Manually log out of your account when away from your computer for an extended period.

8. Add a login password, security lock, or Face ID to your device to prevent unauthorized access to your device and its contents.

9. Avoid using the autofill function or saving passwords on your browser.
 

Verification

Why should I provide supplementary certificate information?

In exceptional cases where your selfie does not align with the provided ID documents, supplementary documents will be required, and manual verification will be necessary. Please be aware that manual verification could take several days. CoinTR prioritizes a robust identity verification process to safeguard all user funds. Ensure that the materials you submit meet the specified requirements when completing the information.
 

Identity Verification for Buying Crypto with Credit/Debit Card

To maintain a stable and compliant fiat gateway, users purchasing crypto with credit or debit cards must undergo Identity Verification. Users who have already completed Identity Verification for their CoinTR account can continue buying crypto without additional information. Users needing extra information will be prompted when attempting to make a crypto purchase with a credit or debit card.

Each completed Identity Verification level increases transaction limits, as outlined below. Transaction limits are fixed to the Tether USD (USDT) value, regardless of the fiat currency used, and may vary slightly in other fiat currencies due to exchange rates.

Basic Verification
This verification requires only name, email, or phone number.

Intermediate Verification

• Transaction limit: 10,000,000 USDT/day.

To complete this verification, provide personal information, ID card or passport verification, and facial recognition. Facial recognition can be done using a smartphone with the CoinTR App installed or a PC/Mac with a webcam.

Advanced Verification

• Transaction limit: 20,000,000 USDT/day.

To raise your limit, you must successfully complete both Identity Verification and Address Verification (proof of address).
 

How to Reset Phone Number and Email

1. After logging in to your CoinTR account, go to [Personal Center] and select [Account Center] in the upper right corner of the page.

2. Click [Reset] after [Email] at the bottom of the Account Center page.

3. Fill in the required information.

4. Resetting Phone is also operated on the [Account Center] page.

Notice: 

• You must log in again if the email address is changed.
• For asset security, withdrawal will be restricted in the next 24 hours following the change of email verification.
• Changing the email verification requires GA or phone verification (2FA).

 

Common Scams in Cryptocurrency

1. Common Scams in Cryptocurrency

• Fake Customer Service Scam

Scammers may impersonate CoinTR staff, reaching out to users through social media, emails, or messages with claims of de-risking or upgrading accounts. They typically provide links, make voice calls, or send messages, instructing users to enter account numbers, fund passwords, or other personal information on fraudulent websites, leading to asset theft.
 

• Telegram Scam

Exercise caution when approached by strangers through direct messages. If someone suggests a program, requests a transfer, or prompts you to sign up for unfamiliar software, remain vigilant to prevent potential fund loss or unauthorized access to your information.
 

• Investment Scam

Fraudsters may entice users to withdraw their assets to a platform website by showcasing high profits in various groups or forums. Initially, users might experience profits, leading them to increase their investments. However, they may face difficulties withdrawing their assets from the website in the end. Be cautious of such schemes and exercise due diligence before engaging in any transactions.
 

• Gambling Scam

The results of PNL (Profit and Loss) could be manipulated behind the scenes of a gambling website, encouraging users to continue betting. Unfortunately, users might encounter difficulties withdrawing their assets from the website in the end. Exercise caution and carefully assess the legitimacy of online platforms before engaging in any financial activities.

2. How to prevent the risk?

• Do not share your password, private key, secret phrase, or Key Store document with anyone, as it may result in the loss of your assets.
• Avoid sharing screenshots or photos containing information about your financial accounts.
• Refrain from providing account details, such as passwords, to anyone claiming to represent CoinTR in private.
• Do not click on unknown links or visit insecure websites through unofficial channels, as it may compromise your account and password.
• Exercise caution and skepticism regarding any call or message requesting a withdrawal to a specified address, especially with notifications of upgrades or migrations.
• Be wary of illegally advertised photos, videos, or unknown advertising information spread through Telegram groups.
• Avoid joining groups that promise high returns through arbitrage or extremely high APY with claims of stability and security.

 

Deposit

What is a tag/memo, and why do I need to enter it when depositing crypto?

A tag or memo serves as a distinctive identifier assigned to each account, facilitating the identification of a deposit and crediting it to the correct account. For specific cryptocurrencies like BNB, XEM, XLM, XRP, KAVA, ATOM, BAND, EOS, etc., it is crucial to enter the corresponding tag or memo during the deposit process to ensure successful crediting.
 

How long does it take for my funds to arrive?

Transfers across crypto blockchain networks rely on nodes associated with different block networks. Typically, a transfer is completed within 3 – 45 minutes, but network congestion may extend this timeframe. During severe congestion, transactions across the entire network may experience delays.

Kindly wait patiently following the transfer. If your assets have not arrived in your account after 1 hour, please provide the transfer hash (TX ID) to CoinTR’s online customer service for verification.

Please remember: Transactions via the TRC20 chain generally proceed faster than other chains like BTC or ERC20. Ensure the selected network aligns with the withdrawal network, as selecting the wrong network may result in the loss of funds.
 

How to check the deposit progress?

1. Click on [Asset Management]-[Deposit]-[All Records] on the home page to view the deposit status.

2. If your deposit has reached the necessary number of confirmations, the status will be displayed as “Complete.”

3. As the status shown on [All Records] might have a slight delay, it’s recommended to click [View] for real-time information, progress, and other details of the deposit on the blockchain.
 

What should I pay attention to when depositing TL?

1. You can deposit 24/7 from your own bank account created in Ziraat Bank and Vakifbank.

2. Deposits in Turkish Lira (TL) from any bank during working hours will be credited on the same day. EFT transactions between 9:00 and 16:45 on weekdays will be processed promptly. Deposits made on weekends and holidays will be completed on the next business day.

3. Deposits of up to 5000 TL from a different bank account other than the contracted banks, outside of bank working hours, will be instantly deposited into your CoinTR account using the FAST method.

4. Transfers via ATM or credit card are not accepted as sender information cannot be confirmed.

5. Ensure that when making a transfer, the recipient’s name is “TURKEY TEKNOLOJİ VE TİCARET A.Ş.”
 

From which banks can I deposit TL?

• Vakıfbank Deposits: Deposit TL 24/7 through Vakıfbank.
• FAST Electronic Funds Transfer for Investments up to 5000 TL: Instantly transfer all investments up to 5000 TL from other banks using the FAST electronic funds transfer service.
• EFT Transactions for Deposits Over 5,000 TL During Bank Hours: Deposits exceeding 5,000 TL during bank hours will be in EFT status, arriving on the same day during bank working hours.
• EFT Transactions Outside Bank Hours: EFT transactions made outside bank hours will be reflected in your CoinTR account on the next business day.

 

How to check my transaction history?

With the CoinTR website, in your account, click on [Assets], then select [Spot] and choose [Transaction History] from the drop-down menu.

In the [Transaction History] drop-down menu, you select the type of transaction. You can also optimize filter criteria and receive the date, coin, amount, IDs, and transaction status.

You can also access your transaction history from [Assets]-[Spot]-[Transaction History] on the CoinTR App.

You can also find the desired type of transaction and apply filter criteria.

Click on the order to see the order details.

Trading

What is Maker Taker?

CoinTR employs a maker-taker fee model for trading fees, distinguishing between orders that provide liquidity ("maker orders") and orders that take liquidity ("taker orders").

Taker Fee: This fee is applied when an order is executed immediately, designating the trader as a taker. It is incurred for the immediate matching of a buy or sell order.
Maker Fee: When an order is not immediately matched, and the trader is considered a maker, this fee is applied.

It is incurred when a buy or sell order is placed and subsequently matched after a certain period. If an order is only partially matched immediately, the taker fee is charged for the matched portion, and the remaining unmatched portion incurs the maker fee when later matched.
 

How are trading fees calculated?

1. What is the CoinTR Spot trading fee?

For each successful trade on the CoinTR Spot market, traders are required to pay a trading fee. More information on trading fee rates can be found in the below table.

CoinTR classifies users into regular and professional categories based on their trade volume or asset balance. Users at different levels enjoy specific trade fees. To determine your trading fee level:

Level	30d Trade Volume (USD)	and/or	Balance (USD)	Maker	Taker
0		or		0.20%	0.20%
1	≥ 1,000,000	or	≥ 500,000	0.15%	0.15%
2	≥ 5,000,000	or	≥ 1,000,000	0.10%	0.15%
3	≥ 10,000,000	or	/	0.09%	0.12%
4	≥ 50,000,000	or	/	0.07%	0.09%
5	≥ 200,000,000	or	/	0.05%	0.07%
6	≥ 500,000,000	or	/	0.04%	0.05%

Notes:

• "Taker" is an order that trades at the market price.
• "Maker" is an order that trades at a limited price.
• Referring friends can earn you a 30% trading fee return.
• However, if the invitee enjoys Level 3 or above specific trade fees, the inviter is no longer eligible for a commission.

2. How are trading fees calculated?

Trading fees are always charged for the asset you receive.
For example, if you buy ETH/USDT, the fee is paid in ETH. If you sell ETH/USDT, the fee is paid in USDT.

For example:
You place an order to buy 10 ETH for 3,452.55 USDT each:
Trading fee = 10 ETH * 0.1% = 0.01 ETH
Or you place an order to sell 10 ETH for 3,452.55 USDT each:
Trading fee = (10 ETH * 3,452.55 USDT) * 0.1% = 34.5255 USDT
 

How to Resolve Order Issues

Occasionally, you may encounter issues with your orders while trading on CoinTR. These issues can be categorized into two types:

1. Your trade order is not executing

• Verify the selected order’s price in the open orders section and check if it has matched a counterparty’s order (bid/ask) at this price level and volume.
• To expedite your order, you can cancel it from the open orders section and place a new order at a more competitive price. For a quicker settlement, you may also opt for a market order.

2. Your order has a more technical issue

Issues such as the inability to cancel orders or coins not being credited to your account may require additional support. Please reach out to our Customer Support team and provide screenshots documenting:

• The order’s details
• Any error code or exception message

If the above conditions are not met, please submit a request or contact our online customer support. Provide your UID, registered email, or registered mobile phone number, and we will conduct a detailed inquiry for you.
 

Withdrawal

Why hasn’t my withdrawal been credited?

If your withdrawal hasn’t arrived, consider the following potential reasons:

1. Unconfirmed Block by Miners
After submitting the withdrawal request, the funds are placed in a block that requires confirmation by miners. Confirmation times may vary for different chains. If the funds haven’t arrived after confirmation, contact the corresponding platform for verification.

2. Pending Withdrawal
 If the status is “In progress” or “Pending withdrawal,” it indicates the funds are pending transfer due to a high volume of withdrawal requests. The system processes transactions based on submission time, and manual interventions are unavailable. Kindly wait patiently.

3. Incorrect or Missing Tag
Certain cryptos require tags/notes (memos/tags/comments) during withdrawal. Check the tag on the corresponding platform’s deposit page. Fill it correctly or confirm with the platform’s customer service. If no tag is needed, fill in 6 digits randomly on CoinTR’s withdrawal page. Incorrect or missing tags may cause withdrawal failure.

4. Mismatched Withdrawal Network
Select the same chain or network as the corresponding party’s address. Carefully verify the address and network before submitting a withdrawal request to avoid withdrawal failure.

5. Withdrawal Fee Amount
Transaction fees paid to miners vary based on the amount shown on the withdrawal page. Higher fees result in faster crypto arrival. Ensure you’re aware of the fee amount displayed and its impact on transaction speed.
 

How long does it take to withdraw from CoinTR?

Transfers over crypto blockchain networks depend on various nodes on different block networks.

Typically, a transfer takes 3–45 minutes, but the speed may be slower during periods of high block network congestion. When the network is congested, the asset transfers for all users may experience delays.

Please be patient and, if more than 1 hour has passed after your withdrawal from CoinTR, copy your transfer hash (TxID) and consult the receiving platform to help you track the transfer.

Reminder: Transactions on the TRC20 chain generally have faster processing times compared to other chains like BTC or ERC20. It’s crucial to ensure that the selected network matches the network from which you are withdrawing funds. Selecting the wrong network could result in the loss of your funds. Please exercise caution and verify the network compatibility before proceeding with transactions.
 

Can the withdrawal from the corresponding platform be credited to the account immediately?

When withdrawing cryptocurrencies such as BTC to CoinTR, it’s important to note that a completed withdrawal on the sending platform doesn’t guarantee an instant deposit to your CoinTR account. The deposit process involves three steps:

1. Transfer from the withdrawal platform (or wallet).

2. Confirmation by block miners.

3. Arrival in the CoinTR account.

If the withdrawal platform claims the withdrawal is successful but your CoinTR account hasn’t received the crypto, it could be because the blocks haven’t been fully confirmed by the miners on the blockchain. CoinTR can only credit your crypto into the account once the miners confirm that the required number of blocks has been reached.

Block congestion can also cause delays in full confirmation. Only when the confirmation is completed on full blocks will CoinTR be able to credit your crypto into the account. You can check your crypto balance in the account once it has been credited.

Before contacting CoinTR, please consider the following:

1. If the blocks haven’t been fully confirmed, be patient and wait until the confirmation process is finished.   

2. If the blocks have been fully confirmed but the deposit in the CoinTR account hasn’t occurred yet, wait for a short delay. You can also inquire by providing account details (email or phone), the deposited crypto, trading ID (generated by the withdrawal platform), and other relevant information.