How to Register and Verify Account on CoinTR

How to Register on CoinTR

Register on CoinTR with Phone Number or Email

1. Go to CoinTR Pro and click on [Register].

2. Select a registration method. You can sign up with your email address or phone number.

3. Select [Email] or [Phone] and enter your email address/phone number. Then, create a secure password for your account. 

Note:

• Your password must contain at least 8 characters, including three kinds of uppercase and lowercase letters, numbers, and special characters.

4. [Email] register form has [Email Verification Code] section. Click on [Send Code] to receive the 9-digit verification code through your email. The code is available in 6 minutes.
 
Similar to [Phone] register form has a [Phone Verification Code] section. Click on [Send Code] to receive a 9-digit verification code through your SMS, the code is still available in 6 minutes. 

5. Read and agree to the Terms of Use and Privacy Terms, then click on [Register] to submit your account registration. 

6. Once registered successfully, you can see the CoinTR interface as shown below. 

Register on CoinTR App

1. In the CoinTR application interface, click on the [Register] button. 

2. Similar to the website application, you can select between [Email] and [Phone] registration options. Enter your email address or phone number and create a secure password. 

Then click on the [Register] button.


3. Based on your register option, you will receive an Email Verification Code or Phone Verification Code through your email or phone SMS. 

Enter the given code in the Security Verification box and click on the [Confirm] button.

After verifying successfully, you are now a user in CoinTR. 

Frequently Asked Questions (FAQ)

Why Can’t I Receive Emails from CoinTR?

If you’re not receiving emails from CoinTR, please follow these instructions to troubleshoot your email settings:

• Ensure that you are logged into the email address associated with your CoinTR account. Sometimes, being logged out of your email on your devices can prevent you from seeing CoinTR’s emails. Log in and refresh.

• Check your email’s spam folder. If CoinTR’s emails are being marked as spam, you can mark them as “safe” by whitelisting CoinTR’s email addresses.

• Verify that your email client or service provider is functioning normally. Examine the email server settings to rule out any security conflicts caused by your firewall or antivirus software.

• Check if your email inbox is full. If you’ve reached the limit, you may not be able to send or receive emails. Delete old emails to free up space for new ones.

• If possible, register using common email domains such as Gmail or Outlook. This can help ensure smooth email communication.

 

Why Can’t I Receive SMS Verification Codes?

If you’re not receiving the SMS verification code, it could be due to mobile network congestion. Please wait for 30 minutes and try again. Additionally, follow these steps to troubleshoot:

• Ensure that your mobile phone has a strong network signal.
• Disable any antivirus, firewall, or call blocker apps on your mobile phone that might be blocking SMS codes from our number.
• Restart your mobile phone to refresh the system.

By following these steps, you can enhance the chances of receiving the SMS verification code successfully.
 

How to Enhance the Security of Your Account

The crypto space is growing rapidly, attracting not just enthusiasts, traders, and investors, but also scammers and hackers looking to take advantage of this boom. Securing your digital assets is an important responsibility that needs to be performed immediately after obtaining your account wallet for your cryptocurrencies.

Here are some recommended safety precautions to secure your account and lessen the possibility of hacking.

1. Secure your account with a strong password by using at least 8 characters, including a mix of letters, special characters, and numbers. Include both uppercase and lowercase letters.

2. Do not reveal your account details, including your email address. Withdrawals from CoinTR require email verification and Google Authenticator (2FA).

3. Maintain a separate and strong password for your linked email account. Use a different, strong password and follow the recommendations mentioned in point 1.

4. Bind your accounts with Google Authenticator (2FA) immediately after the first login. Activate 2FA for your email inbox as well.

5. Avoid using unsecured public Wi-Fi for CoinTR usage. Use a secure connection, such as a tethered 4G/LTE mobile connection, especially in public. Consider using the CoinTR App for trading on the go.

6. Install reputable antivirus software, preferably a paid and subscribed version, and regularly run deep system scans for potential viruses.

7. Manually log out of your account when away from your computer for an extended period.

8. Add a login password, security lock, or Face ID to your device to prevent unauthorized access to your device and its contents.

9. Avoid using the autofill function or saving passwords on your browser.

How to Verify Account on CoinTR

Verify Account on CoinTR (Web)

Intermediate Verification

1. On the CoinTR website home page, click on the Account icon at the upper right corner.
Click on [Identity Verification].
 
In the Intermediate Verification section, click on [Go to verify].

2. Choose your residential country and select the document type, then click [Next].

After filling in the required information, click [Next] to finish.

3. After submitting the application, kindly wait for a short duration. Typically, within 24 hours, CoinTR will notify you of the certification result through SMS, email, or internal messaging.

Advanced Verification

1. On the CoinTR website home page, click on the Account icon at the upper right corner.
Click on [Identity Verification].
 
In the Advanced Verification section, click on [Go to verify].

2. CoinTR will autofill the Residential Country/Region and City based on your Intermediate Verification.

Fill in the Legal Residence Address. Then click on [Next].

Choose the document type and upload the picture of your chosen document. 
Click on [Next] to finish the verification process.

3. CoinTR will review your submission and notify the results within 24 hours via Email/SMS.

Verify Account on CoinTR (App)

Intermediate Verification

1. In the CoinTR mobile app home page, click on the Account icon in the upper left corner.

Access the Personal Center page and click on [KYC].

2. In Lv.the 2 Intermediate Verification section, click on [Go to verify].

3. Fill in the required information.

4. After submitting the application, please wait for a while. Usually after 5 minutes, CoinTR will notify you of the certification result by SMS/email/internal letter.

Advanced Verification

1. In the CoinTR mobile app home page, click on the Account icon in the upper left corner.

At the Personal Center page, click on [KYC].

Or you can click on the [More] button.

Then click on [Address Verification].

In the Advanced Verification section, click on [Go to verify].

2. CoinTR will autofill the Country/Region.

Fill in your Legal Residence Address and City, then click [Next].

Choose the Certificate type to prove the legal residence, and fill in the Barcode number related to the chosen document.

Then click on [Submit] to finish the verification process.

3. CoinTR will receive your Advanced Verification submission and notify the results via your Email/SMS within 24 hours.

Frequently Asked Questions (FAQ)

Why should I provide supplementary certificate information?

In exceptional cases where your selfie does not align with the provided ID documents, supplementary documents will be required, and manual verification will be necessary. Please be aware that manual verification could take several days. CoinTR prioritizes a robust identity verification process to safeguard all user funds. Ensure that the materials you submit meet the specified requirements when completing the information.
 

Identity Verification for Buying Crypto with Credit/Debit Card

To maintain a stable and compliant fiat gateway, users purchasing crypto with credit or debit cards must undergo Identity Verification. Users who have already completed Identity Verification for their CoinTR account can continue buying crypto without additional information. Users needing extra information will be prompted when attempting to make a crypto purchase with a credit or debit card.

Each completed Identity Verification level increases transaction limits, as outlined below. Transaction limits are fixed to the Tether USD (USDT) value, regardless of the fiat currency used, and may vary slightly in other fiat currencies due to exchange rates.

Basic Verification
This verification requires only name, email, or phone number.

Intermediate Verification

• Transaction limit: 10,000,000 USDT/day.

To complete this verification, provide personal information, ID card or passport verification, and facial recognition. Facial recognition can be done using a smartphone with the CoinTR App installed or a PC/Mac with a webcam.

Advanced Verification

• Transaction limit: 20,000,000 USDT/day.

To raise your limit, you must successfully complete both Identity Verification and Address Verification (proof of address).
 

How to Reset Phone Number and Email

1. After logging in to your CoinTR account, go to [Personal Center] and select [Account Center] in the upper right corner of the page.

2. Click [Reset] after [Email] at the bottom of the Account Center page.

3. Fill in the required information.

4. Resetting Phone is also operated on the [Account Center] page.

Notice: 

• You must log in again if the email address is changed.
• For asset security, withdrawal will be restricted in the next 24 hours following the change of email verification.
• Changing the email verification requires GA or phone verification (2FA).

 

Common Scams in Cryptocurrency

1. Common Scams in Cryptocurrency

• Fake Customer Service Scam

Scammers may impersonate CoinTR staff, reaching out to users through social media, emails, or messages with claims of de-risking or upgrading accounts. They typically provide links, make voice calls, or send messages, instructing users to enter account numbers, fund passwords, or other personal information on fraudulent websites, leading to asset theft.
 

• Telegram Scam

Exercise caution when approached by strangers through direct messages. If someone suggests a program, requests a transfer, or prompts you to sign up for unfamiliar software, remain vigilant to prevent potential fund loss or unauthorized access to your information.
 

• Investment Scam

Fraudsters may entice users to withdraw their assets to a platform website by showcasing high profits in various groups or forums. Initially, users might experience profits, leading them to increase their investments. However, they may face difficulties withdrawing their assets from the website in the end. Be cautious of such schemes and exercise due diligence before engaging in any transactions.
 

• Gambling Scam

The results of PNL (Profit and Loss) could be manipulated behind the scenes of a gambling website, encouraging users to continue betting. Unfortunately, users might encounter difficulties withdrawing their assets from the website in the end. Exercise caution and carefully assess the legitimacy of online platforms before engaging in any financial activities.

2. How to prevent the risk?

• Do not share your password, private key, secret phrase, or Key Store document with anyone, as it may result in the loss of your assets.
• Avoid sharing screenshots or photos containing information about your financial accounts.
• Refrain from providing account details, such as passwords, to anyone claiming to represent CoinTR in private.
• Do not click on unknown links or visit insecure websites through unofficial channels, as it may compromise your account and password.
• Exercise caution and skepticism regarding any call or message requesting a withdrawal to a specified address, especially with notifications of upgrades or migrations.
• Be wary of illegally advertised photos, videos, or unknown advertising information spread through Telegram groups.
• Avoid joining groups that promise high returns through arbitrage or extremely high APY with claims of stability and security.